I used to love when I did events for the city of Orlando and I was scheduled to be on one of the local radio stations. I'll be sitting in the studio waiting while the DJ announced that I was on my way and going to be there any minute. Occasionally, if they had to stall me to cover something else, they would say he's stuck in traffic but he'll be here shortly!
So I just wanted to let you know that Mr. Tisch is on his way to our studios here and we're really looking forward to it! His book, Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience was filled with lots of great examples of companies using experience to differentiate themselves in the marketplace.
We'll start posting answers in just a little bit. And you if you still have questions, let me know!
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