Having two dogs, we've had to board them a great deal over the years. Our local, and favorite place, PREFERRED PET CARE, was booked during a recent trip, so we decided to try the new PetSmart PetsHotel. Now, we've always had a pretty good experience at Preferred Pet Care (although once they lost our medical records and we had to do lots of last minute scrambling to get that resolved!) and, more importantly, the dogs always seem to enjoy it. The very first time we took them there, they asked us if our dogs were allowed on furniture, since they had rooms with and without couches. They sleep in a big room, actually pretty close to the size of our bedroom and they have both indoor and outdoor play spaces. But the most important thing was that our dogs played with other dogs for about 10 hours/day, leaving them exhausted and happy.
But, the PetSmart PetsHotel was completely different. First of all, click on the picture below. Why have a map page if you're going to say "The position of this store was not determined with complete accuracy." They couldn't use Mapquest or something to show you how to get to their store? When you click in the map, they actually tell you to call the store for directions! Come on folks, it's 2007!
But, in all of the years that we've boarded dogs (and I've had dogs since 1992), they do something here that we've never encountered before. The boarding here did not include any play time at all! They were put in a 4' X 6' cubicle kinda' space and they would get two walks a day. If we wanted them to go to the playroom, that was all extra. A lot extra. Something we think they should've mentioned when we called to book the reservation. We would've had a pet sitter come to our house if we knew that was all they were going to get. At every other place we've boarded our dogs, the play time came with the boarding. For almost $50/night, they should be able to play with the other dogs!
In the end, it seemed that our dogs had a good time and I guess that's all that really matters. Just a little better communicaiton upfront would've made it a good experience for us too!
