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« LONDON /moleskinecity.com -- Mind the lamp! | Main | Sydney Playing Around »

March 17, 2008

Comments

Howard Greenstein

Shhh. Don't tell them it's not cool. Let them all start listening to customers again. Then, when they see the ROI of doing a better job communicating, listening, taking customer opinions seriously, and start dedicating people and resources to it...maybe they won't be able to stop?

Jonathan Trenn

The revolutionary is hype speak. Drop the "r" and you get evolutionary. True, many brands stopped listening, but simply listening isn't enough.

That's why I shake my head (like you have here) when I read overblown proclamations on the to do the new right way.

scott crawford

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